Frequently Asked Questions
What are your shipping times within the US?
We understand how eager you are to receive your new treasure. Orders typically ship within 3-5 business days and once shipped, expect delivery within 5-7 business days. All items are shipped with care to ensure they arrive as beautifully crafted as when they left our hands.
How long does it take to process an order?
Your handcrafted pieces are handled with the utmost care. Orders are processed within 1-3 business days. Please kindly note that custom and personalized items may require a little extra time for creation.
What is your return and exchange policy?
We wish for every piece to find its forever home; however, if you need to return or exchange an item, you have 30 days from the delivery date. We accept returns of unworn, undamaged jewelry with original packaging. To initiate a return or exchange, please contact our customer service team.
Can you tell me about the materials used and how I should care for them?
Each piece is crafted with love using only high-quality materials designed to last. To maintain their luster, we recommend keeping your jewelry away from harsh chemicals and storing it in a dry place. A gentle polish with a soft cloth will help keep your heirloom pieces shining.
Do you offer personalization and custom orders?
Yes, we adore crafting something uniquely yours. Please reach out to us with your ideas—we're here to create a piece that tells your story.
How do I determine my ring or necklace size?
We provide a comprehensive sizing guide to help you find the perfect fit. For rings, consider using a ring size chart or visiting a local jeweler. Our necklaces come with adjustable options to ensure a flawless fit for any neckline.
Can I track my order?
Absolutely! Once your order ships, you'll receive a confirmation email with a tracking number. This allows you to monitor your piece's journey with ease and anticipation.
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